Privacy Policy
Last updated: July 2026
1. Introduction
This Privacy Policy explains how Gondel ("Gondel," "we," "us" or "our") collects, uses, shares and protects information when you visit gondel.us (the "Site") or submit information through a consultation, quote or contact form on the Site. By using the Site, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including:
- Contact details such as name, company, work email and phone number
- Project details such as product descriptions, quantities, budgets and target delivery dates
- Files you upload, such as reference images, sketches, spec sheets, logos or artwork
- Any other information you choose to include in a form field or message to us
We may also automatically collect limited technical information when you visit the Site, such as browser type, device type, general location (derived from IP address) and pages visited, typically through standard web server logs or analytics tools.
3. How We Use Your Information
We use the information we collect to:
- Respond to consultation requests, quote requests and general inquiries
- Evaluate and scope potential product development and sourcing projects
- Communicate with you about your project, including by email or phone
- Maintain internal records of prospective and active client engagements
- Improve the Site's content, usability and performance
- Comply with legal obligations and enforce our Terms of Use
We do not sell your personal information.
4. Cookies and Tracking Technologies
The Site may use cookies or similar technologies to support basic functionality and to understand how visitors use the Site. You can control cookies through your browser settings; disabling cookies may affect some Site functionality.
5. How We Share Your Information
We do not share your personal information with third parties except:
- With manufacturing, quality-control and logistics partners as reasonably necessary to scope, quote or deliver a project you've requested
- With service providers who support our operations, such as email, hosting or scheduling tools, under obligations to protect your information
- If required by law, regulation, legal process or governmental request
- In connection with a merger, acquisition or sale of assets, subject to reasonable confidentiality safeguards
6. Data Retention
We retain information for as long as reasonably necessary to respond to your inquiry, service an active project, or comply with legal, accounting or reporting obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.
7. Data Security
We use reasonable administrative and technical safeguards designed to protect information submitted through the Site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on your location, you may have rights to access, correct, update or request deletion of your personal information. To make a request, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.
9. Children's Privacy
The Site is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. International Considerations
Gondel coordinates manufacturing with factory partners located in China as part of the product development process. Project-related information (such as product specifications) may be shared with these partners solely to support your project. We do not transfer personal contact information internationally except as reasonably necessary to fulfill a project you've requested.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated policy.
12. Contact Us
Questions about this Privacy Policy can be directed to info@gondel.us.